Cancellation and Refund Policy
Since we are a small business, orders once placed cannot be cancelled. If the cancellation is due to some unavoidable/ unforeseen circumstances, email us at firstname.lastname@example.org within 12 hours of placing the order with the order number and the reason for cancellation and we will get back to you.
Returns and Refund
Please note there has been a change to our return policy owing to COVID19 crisis. There have been few things that we can't control, hence we require your kind cooperation in those situations. Specially when there is a lockdown/restriction in your or our area/town/city/country. Returns are strictly not accepted for customized products and clothes unless the product was damaged in transit. In rare case of delivery of damaged artwork or frames, we will offer refund amounts based on the condition of the same. This will be taken case on case basis once reported to us. In case of lost shipments, we'll offer a full refund and the same amount shall be deposited in your bank account in 4-5 working days at the most. If your product is eligible for returns, you can raise return request to us at email@example.com within 5 days of receiving the order.